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Problem Solving & RCA - EssentialsTraining

Problem Solving & RCA - Essentials

The essential problem solving skills are always required, whether it be extensive root cause analyzes, major incidents or continuous improvement problem solving. But for most problems, it’s not necessary to use a time-consuming approach. It is much more effective to use some essential skills in a fast and flexible routine: the Problem Solving Pitstop.


In this training you develop your problem solving skills, so you can solve problems quickly and efficiently.

For whom

This training is for troubleshooters, service engineers, incident managers, problem managers, service desk employees and other dealing with disruptions and incidents.

Results

  • You'll get quick results in the Problem Solving Pitstops of up to 30 minutes
  • You formulate the right questions to get to the root of the problem
  • You find causes and take targeted measures
  • You know how to get the maximum use out of your colleagues' knowledge and experience
  • You're preventing `jumping to conclusions'
  • You can visualize problems and clearly communicate them
  • These essential skills form the basis for your development to an Advanced Problem Solver

Training content

The training is hands-on. You will start working with essential problem solving skills such as questioning skills and visualizing information. In the training we alternate theory with many practical exercises. You experience how to apply the learning directly to your work.
- Define problem (5W2H, IS / IS-NOT principle)
- Mapping the timeline
- Visualize the cause-effect chain
- Finding causes (characteristic and changes, knowledge, experience)
- Importance of evidence
- Collect the relevant facts
- Formulate the right research questions (including 5x Why principle)
- Effective transfer of problems
- Short and powerful cooperation
- Choose effective actions and solutions


Training structure

Classroom
The 2-day classroom training is an public session and takes place in our training room in Ermelo. Contact us if a customized in-company variant is interesting for you.
Online
The online training consists of 4 sessions of 3 hours. During these online sessions, participants have a lot of interaction with the trainer. We do the exercises in groups through break-out sessions, of course also online.
The dates in the agenda indicate whether the training courses are online or classroom.
After the training you will receive the problem solving & RCA Essentials certificate. This will allow you to continue to the Advanced problem solving & RCA training.

Why CoThink 
  • More direction, more structure, more result
  • Learn from highly experienced RCA facilitators
  • Proven method, directly applicable


Training overview

By far the best and most fun RCA training ever, should be mandatory!
Prevents `Jumping To Conclusions' which happens unconsciously very often!
The RCA training helps you solve the actual problem and define the correct cause.

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Select a start date

1 September 2020
Online English
Training days
Start - September 1, 2020
Day 2 - September 3, 2020
Day 3 - September 8, 2020
Day 4 - September 11, 2020

Location
The online sessions are from 9:00 AM to 12:00 PM CET. Webmeeting using Microsoft Teams.

8 September 2020
Classroom Dutch
Training days
September 8 & 9, 2020, from 9:00 -17:00 CET

Location
Mariënhoef 9a in Ermelo, The Netherlands

6 October 2020
Online English
Training days
Start - October 6, 2020
Day 2 -October 8, 2020
Day 3 -October 13, 2020
Day 4 -October 16 , 2020

Location
The online sessions are from 9:00 AM to 12:00 PM CET. Webmeeting using Microsoft Teams.

20 October 2020
Online English
Training days
Start - October 20, 2020
Day 2 - October 22, 2020
Day 3 - October 26, 2020
Day 4 - October 30, 2020

Location
The online sessions are from 9:00 AM to 12:00 PM CET. Webmeeting using Microsoft Teams.

3 November 2020
Classroom Dutch
Training days
November 3 & 4, 2020 from 9:00 - 17:00 CET.

Location
Mariënhoef 9a te Ermelo, The Netherlands

10 November 2020
Online English
Training days
Start - November 10, 2020
Day 2 -November 12, 2020
Day 3 -November 17, 2020
Day 4 -November 19, 2020

Location
The online sessions are from 9:00 AM to 12:00 PM CET. Webmeeting using Microsoft Teams.

5 January 2021
Online English
Training days
Start - January 5, 2021
Day 2 - January 7, 2021
Day 3 - January 12, 2021
Day 4 - January 14, 2021

Location
The online sessions are from 9:00 AM to 12:00 PM CET. Webmeeting using Microsoft Teams.

2 March 2021
Online English
Training days
Start - March 2, 2021
Day 2 - March 4, 2021
Day 3 - March 9, 2021
Day 4 - March 11, 2021

Location
The online sessions are from 9:00 AM to 12:00 PM CET. Webmeeting using Microsoft Teams.

11 May 2021
Online English
Training days
Start - May 11, 2021
Day 2 - May 13, 2021
Day 3 - May 18, 2021
Day 4 - May 20, 2021

Location
Location
The online sessions are from 9:00 AM to 12:00 PM CET. Webmeeting using Microsoft Teams.



Group size
The group size is an average of 12 participants per classroom training and for the online training an average of 8 participants.

Investment
The investment for participating this classroom or online training is €875,--, VAT excluded.

More options
We organize the catering. Accommodation costs such as an overnight stay and breakfast are at your own expenses. We are happy to arrange the hotel reservation for you. Will you indicate this on the registration form. Click on the yellow `sign up' button and register online.

We can provide this training as a (customized) in-company training in Dutch, English, German or French.  Please feel free to contact us if you have any questions about this.

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