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Problem Solving & RCA - EssentialsTraining

Problem Solving & Root Cause Analysis (RCA) - Essentials

The essential problem solving skills are always required, whether it be extensive root cause analyzes, major incidents or continuous improvement problem solving. But for most problems, it’s not necessary to use a time-consuming approach. It is much more effective to use some essential skills in a fast and flexible routine: the Problem Solving Pitstop. In this Essentials training you develop your problem solving and root cause analysis talents. With the knowledge you solve problems quickly and effectively. Choose a classroom training or an online training.

For whom

This Essentials-training Problem Solving & Root Cause Analysis is for troubleshooters, service engineers, incident managers, problem managers, service desk employees and other dealing with disruptions and incidents.


You'll get quick results in the Problem Solving Pitstops of up to 30 minutes:
  • You formulate the right questions to get to the root of the problem
  • You find causes and take targeted measures
  • You know how to get the maximum use out of your colleagues' knowledge and experience
  • You're preventing `jumping to conclusions'
  • You can visualize problems and clearly communicate them
  • These essential skills form the basis for your development to an Advanced Problem Solver

Content Essentials-training Problem Solving & Root Cause Analysis

The training is hands-on. You will start working with essential problem solving skills such as questioning skills and visualizing information. We alternate theory with many practical exercises and you experience how to apply the learning directly to your work.
- Define problem (5W2H, IS / IS-NOT principle)
- Mapping the timeline
- Visualize the cause-effect chain
- Finding causes (characteristic and changes, knowledge, experience)
- Importance of evidence
- Collect the relevant facts
- Formulate the right research questions (including 5x Why principle)
- Effective transfer of problems
- Short and powerful cooperation
- Choose effective actions and solutions

Structure of the Essentials-training Problem Solving & Root Cause Aanalysis

This 2-day classroom/incompany training is an open registration and takes place either at our training location in Ermelo/The Netherlands or elsewhere at a location of your choice.. We always have room for 12 participants.
All our training are highly interactive. The online training consists of 4 sessions of 3 hours. We do practical exercises in groups, online through break-out sessions. After the training you will receive the problem solving & RCA Essentials certificate. This will allow you to continue to the Advanced problem solving & RCA training. The dates in the agenda indicate whether the training courses are online or classroom.

Reserve your preferred date. Or opt for an in-company training. We then tailor the training to your organization and your situation. Please feel free to contact us for any questions.

Why the Essentials-training Problem Solving & RCA
  • More direction, more structure, more result
  • Learn from highly experienced RCA-Facilitators
  • Proven method, directly applicable

Training overview
The RCA training helps you solve the actual problem and define the correct cause.
Prevents `Jumping To Conclusions' which happens unconsciously very often!
Very effective method and practical means to get to the heart of a problem - Martijn Steine, Akzo Nobel

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Select a start date

22 May 2024
Training days
Day 1 - May 22, 2024 09:00 - 12:00 CET
Day 2 - May 23 2024 09:00 - 12:00 CET
Day 3 - June 4, 2024 09:00 - 12:00 CET
Day 4 - June 6, 2024 09:00 - 12:00 CET

MS Teams - English

23 September 2024
Training days
Day 1- September 23,2024 09:00 - 12:00 CET
Day 2 -September 25, 2024 09:00 - 12:00 CET
Day 3 -October 7, 2024 09:00 - 12:00 CET
Day 4 -October 9 , 2024 09:00 - 12:00 CET

MS Teams - English

11 November 2024
Training days
Day 1 -November 11. 2024 09:00 - 12:00 CET
Day 2 -November 13. 2024 09:00 - 12:00 CET
Day 3 -November 25. 2024 09:00 - 12:00 CET
Day 4 -November 27, 2024 09:00 - 12:00 CET

MS Teams - English

Group size
Classroom: max. 12 participants
Online: max. 9 participants.

The investment for participating this training is €1.050,-, VAT excluded.

More options
We can provide this training as a (customized) in-company training in Dutch, English, German or French.  Please feel free to contact us for any questions.
In our NL-training room we organize the catering. Please indicate your preference on the registration form. Click on the yellow `sign up' button and register online.

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