The analysis of a 112 helpline failure

07-02-2022 How do you find out what went wrong with a major incident? Take the 112-helpline outage from June 2019; so many topics, events and different parties involved. A hell of a job to unravel that. Our Ron enthusiastically took up the challenge and helped KPN analyze this 112-helpline outage.

"This type of analysis is not only about technical failure, but also about the effect, process and communication. These elements are closely linked and intertwined. Important to untangle them and to combine them again in a transparent way."

Curious how he has tackled it and what he advises other facilitators?

Read the full interview here.

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